At GulBuy, our customers are our first priority. Our customer care team will facilitate you on each step if you wish to exchange your purchased item. The help you need is just a click away!

International Orders:

Currently, GulBuy does not have an Exchange/Return policy for international orders. However, if you were delivered an incorrect or damaged item then please contact our customer care department for further help.

Note: Please take pictures of the package and invoice before opening your order and keep them with you unless you find your complete order intact. It will be helpful to resolve your complaints timely, in case you receive an incorrect or damaged article.

Process of Online Exchanges

You can now exchange your order online through our online portal for exchange by logging into your GulBuy Online account that you used to place your order.

The Exchange validity period for the online exchange is 14 days.


  • GulBuy does not offer a return policy. However, we can guide you in requesting an exchange for your article. Please refer to the above-mentioned Exchange policy for this.
  • Refund Policy: Refunds are not in cash – the client will be issued a coupon of the same value valid for the Online Store ONLY, which can be used immediately or in the future. Please study your coupon carefully for further details.


  • Customers can cancel orders at any time before the order has been processed.
  • Once the order has been shipped, you will receive a shipping confirmation via email and an SMS with your COD amount as well as the order tracking ID. As soon as the product has been delivered, our above-mentioned exchange policy will apply to your order.
  • GulBuy holds the authority to cancel any order in cases, such as; the item is out of stock, pricing errors, or the credit card payment being declined by the issuing financial institution.

·  Furthermore, you can click on this link to Track your order